Refund Policy — BeeSim

Effective date: 2026-10-03

BeeSim plans are paid through our payment partner, not through the App Store or Google Play. Refunds are therefore handled by us, not by Apple or Google. To ask for one, write to [email protected].

1. When you get a full refund

Situation	Condition
The eSIM was not delivered	We could not issue the eSIM after payment. The refund is automatic
You changed your mind	The eSIM has not been installed and has used no data, and you ask within 30 days of purchase
Your device cannot use the eSIM	The device does not support eSIM or is locked to an operator, and the eSIM has not been installed. Ask within 30 days of purchase
The eSIM does not work	It cannot be installed, or it does not connect in a country the plan covers, and our support could not fix it. Ask within 30 days of the problem
You were charged twice	The same order was charged more than once

2. When a partial refund is possible

If the eSIM stopped working part of the way through the plan because of a fault on our side or the network's, and support could not fix it, we refund the unused part of the plan.

3. When we do not refund

The eSIM has been installed and works, and you no longer need it.
The data has been used up or the validity period has ended.
You deleted the eSIM from the device. An eSIM can usually be installed only once.
The connection is slow or unavailable in a particular place, while the plan works elsewhere in the covered country.
The plan does not cover the country you travelled to, and this was shown on the plan page.
The eSIM or account was suspended for breaking the Terms of Service.
Top-ups that have already been added to an eSIM and used.

4. How to ask

Email [email protected] with:

the email used for the purchase or the order number;
what went wrong;
if the eSIM does not work: your device model, the country you are in, and screenshots of the eSIM settings and of the error.

If the problem is technical, we first try to fix it. We may ask you to check the settings, for example that data roaming is turned on for the eSIM line.

We reply within 3 business days.

5. How the refund is paid

Refunds go back to the payment method used for the purchase.
After we approve a refund, the money usually arrives within 5 to 10 business days, depending on your bank.
The refund is made in the currency of the original charge. Your bank's exchange rate may make the amount differ slightly.

6. Chargebacks

If something is wrong with a payment, please write to us first: it is usually faster. If you dispute a charge with your bank, we may suspend the eSIM until the dispute is resolved.

7. Your legal rights

This policy does not limit the rights you have under consumer law where you live. If you are a consumer in the European Union or the United Kingdom, you have 14 days to withdraw from a purchase, until the eSIM is installed or activated. See the Terms of Service, section 10.

8. Contact

BeeStudio — Individual Entrepreneur Kirill Glushakov
Identification number 145893566
Georgia, Tbilisi, Samgori District, Police lane I N5, floor 2, N4a
Email: [email protected]
Website: https://beesim.space